Triage urgent cases
without missing a call.
Portico answers every call to your veterinary practice 24/7 — screening for emergencies, booking appointments, capturing refills, and routing the calls that need a person straight to your team. Worried owners get an instant, caring response instead of a voicemail.
When a pet is in trouble, every second counts.
Veterinary calls don't wait for business hours, and they don't queue politely. Portico picks up the moment the phone rings.
An answer on the first ring — even during your busiest hour.
Your front desk juggles a full waiting room, surgery prep, and a phone that never stops. When lines are full or the clinic is closed, calls go to voicemail — and a frightened owner with a sick pet hangs up and calls the next clinic. Portico answers instantly, every time, so no anxious owner is ever left waiting and no appointment slips away.
- Answers 24/7 — nights, weekends, holidays, and lunch rushes
- Never puts a worried owner on hold or into voicemail
- Time-sensitive emergencies reach a human fast
- Captures every caller so nothing falls through the cracks
Every call your clinic gets, handled with care.
From a midnight emergency to a routine refill, Portico knows what each caller needs and what to do next.
Emergency triage
Recognizes urgent language — bloat, seizures, poisoning, trauma, difficulty breathing — asks the right screening questions, and gets the caller to a human or your on-call line immediately.
Appointment scheduling
Books wellness exams, vaccinations, dentals, and recheck visits directly into your practice calendar, matching the visit type to the right provider and appointment length.
Prescription refills
Captures the pet name, medication, dosage, and pharmacy, then routes the request to your team so refills are approved and filled without endless phone tag.
Boarding questions
Answers boarding and daycare questions — availability, vaccine requirements, drop-off and pick-up windows, and pricing — and takes reservation details when you offer them.
New clients
Welcomes first-time pet owners, collects patient and species details, explains what to bring, and gets them onto the schedule so a growing practice never turns anyone away.
FAQ answering
Handles the questions that flood your front desk — hours, location, parking, payment options, and post-op care basics — from a knowledge base you own and update anytime.
Triage first. Book second. Never drop a call.
Two workflows do the heavy lifting for a veterinary front desk — and Portico runs both automatically.
Spot the emergency and get a human on the line — fast.
Portico listens for the words that signal a real emergency and treats them as exactly that. Instead of trying to book, it runs your screening questions, gauges urgency, and immediately warm-transfers to your team or on-call vet with the pet's details and a summary already attached. The caller feels heard from the first second, and your staff picks up already in context.
- Detects urgent symptoms and toxic-ingestion language
- Runs your clinic's triage screening questions
- Warm-transfers or forwards to your emergency line
- Passes the pet name, symptoms, and caller history to your team
Golden retriever, chocolate ingestion — priority escalation.
Fill the schedule and clear the refill backlog automatically.
For everything that isn't urgent, Portico gets the work done on the call. It books the right visit type into the right slot, welcomes new clients and collects their patient details, and captures prescription refill requests in a clean, structured format your team can approve in seconds — no transcribing voicemails, no return-call tag.
- Books wellness, vaccine, dental, and recheck visits
- Matches visit type to the correct provider and length
- Captures refill details: pet, medication, dosage, pharmacy
- Onboards new clients and collects species and patient info
Plugged into the tools your practice already runs on.
Portico works alongside your practice management and scheduling software so bookings, notes, and requests land where your team already looks.
Books appointments and syncs caller details into your ezyVet schedule, so the front desk sees new visits and client info the moment a call ends.
Pushes appointments and structured refill and message details into your AVImark workflow, keeping the practice record current without manual re-entry.
Checks live availability and books directly into your connected Google Calendar during the call, with confirmations sent automatically to the owner.
What could unanswered calls be costing your business?
A simple interactive calculator gives you a reason to quantify the problem before you compare features or pricing.
Estimate the opportunity at risk
The estimated revenue represented by calls that currently go unanswered.
See Portico answer for your practice.
Start a free trial and hear how Portico triages, books, and routes veterinary calls — before your next after-hours emergency.
Veterinary questions, answered.
Portico is trained on veterinary triage cues — vomiting blood, bloat, seizures, ingestion of toxins, trouble breathing, hit-by-car, and more. When it hears them, it stops booking, asks your screening questions, and escalates the caller to a person or your emergency line right away.
Go deeper
See how Portico answers, connects to your tools, and adapts to other practices like yours.
Never miss another
emergency call.
Start your free trial and let Portico triage, book, and route every veterinary call — 24/7, with the urgent ones in a human's hands fast.