Acceptable Use Policy | Portico Intelligence

Purpose

This Acceptable Use Policy sets out what you may and may not do with the Portico Intelligence Service, so that voice agents are used to help real callers reach real businesses — never to deceive, harass, or spam.

Prohibited Uses

You may not use Portico to: make unsolicited outbound robocalls or bulk calling campaigns; impersonate another person, business, or government entity; harass, threaten, or defraud anyone; collect sensitive personal information beyond what's needed to handle a call; or violate any applicable law.

Telephony & Consent Compliance

Portico is built to answer inbound calls from customers who choose to call your business. If you use any outbound calling features, you're responsible for complying with applicable telemarketing and consent laws — including Canada's unsolicited telecommunications rules and the U.S. Telephone Consumer Protection Act (TCPA) — such as honouring do-not-call requests and obtaining consent where required.

Content Restrictions

Scripts, prompts, and knowledge base content you configure must not contain hateful, obscene, deceptive, or illegal material, and must not direct the voice agent to misrepresent itself as human when a caller directly asks.

Enforcement

We may investigate suspected violations and suspend or terminate access to the Service, with or without notice, if we reasonably believe this policy has been violated.

Reporting Abuse

If you believe Portico is being used in violation of this policy — including by a business whose calls you've received — contact us at hello@porticointelligence.com or +1 438 828 5171.