Fill the schedule while
you focus on patients.
Every unanswered call at the front desk is a new patient calling the practice down the street. Portico answers, books, and routes dental calls 24/7 — so your chairs stay full and your team stays with the patient in front of them.
Missed calls are missed patients.
A dental practice lives and dies by its schedule. When the phone rings during a cleaning, a crown prep, or a lunch break, it goes unanswered — and the caller rarely leaves a voicemail. They simply book elsewhere.
Front-desk teams are extraordinary, but they cannot be at the counter, on the phone, verifying insurance, and seating a patient all at once. Studies of dental front offices consistently show that a meaningful share of inbound calls go unanswered during peak hours — and a new-patient call is worth far more than a single appointment. It is the start of years of hygiene visits, restorative work, and referrals.
Portico is a voice agent built for that exact gap. It picks up on the first ring, speaks naturally in English and French, and handles the call end to end: booking new patients, answering insurance questions, collecting intake details, triaging emergencies, and warm-transferring anything that needs a human. It never puts a caller on hold, never takes a lunch break, and never lets a new-patient opportunity slip to voicemail. The result is simple — a fuller schedule without adding headcount, and a front desk that finally gets to breathe.
Every dental call, answered and handled.
Portico is trained on the calls your practice fields all day. It knows your services, hours, providers, and policies — and it acts on them in real time.
Appointment booking
Books cleanings, exams, fillings, and consults straight into your calendar during the call, respecting provider availability, appointment length, and buffer times.
New patient intake
Welcomes first-time callers, captures contact and insurance details, explains what to bring, and gets them on the books before they hang up.
Insurance questions
Answers whether you accept a plan, explains what to expect on cost and coverage, and collects policy details so your team can verify benefits ahead of the visit.
Prescription requests
Takes prescription and refill requests, confirms patient identity and pharmacy, and routes the details to the right provider for approval.
Emergency dental calls
Recognizes urgent symptoms — swelling, trauma, severe pain — triages by your protocols, and warm-transfers or fast-tracks an emergency slot.
Call reminders
Places outbound reminder and confirmation calls, fills last-minute cancellations from your waitlist, and cuts no-shows that leave chairs empty.
Booked and prepared before they arrive.
Two workflows do the heavy lifting for a dental front office. Portico runs both automatically, day or night.
Book new patients 24/7
More than half of new-patient calls happen when the office is busy, closed, or at lunch. Portico answers all of them, checks live availability across your providers and operatories, and confirms the appointment in the conversation — so the schedule fills itself overnight and on weekends.
- Answers on the first ring, nights, weekends, and holidays included
- Matches the caller to the right provider and visit length
- Confirms by text and email, then adds it to your calendar
- Backfills cancellations from your waitlist to keep chairs full
Collect new-patient intake details
Portico gathers everything the front desk would ask on a clipboard — patient info, insurance carrier and policy number, reason for the visit, and preferred contact method — and hands your team a clean, structured summary before the patient walks in the door.
- Captures name, date of birth, contact info, and insurance details
- Notes the chief complaint and any relevant medical flags
- Sends a pre-visit summary so verification starts early
- Reduces waiting-room paperwork and speeds up seating
Connected to the tools your practice already runs on.
Portico writes to your practice management and calendar systems, so bookings and patient details land where your team already works — no double entry.
Dentrix
Books appointments and pushes new-patient details into Dentrix so your schedule and patient records stay current the moment a call ends.
Open Dental
Reads live availability from Open Dental and writes confirmed appointments and intake notes back, keeping the front desk and the operatory in sync.
Google Calendar
For practices running on Google Calendar, Portico checks provider availability and drops confirmed visits straight onto the right calendar in real time.
See what a full schedule is worth.
Estimate the new-patient revenue you recover when every call gets answered. Adjust the inputs to match your practice.
What could unanswered calls be costing your business?
A simple interactive calculator gives you a reason to quantify the problem before you compare features or pricing.
Estimate the opportunity at risk
The estimated revenue represented by calls that currently go unanswered.
Dental FAQ.
The questions practice owners and office managers ask before switching on a voice agent.
Yes. Portico answers 24/7 — evenings, weekends, and holidays. It checks live availability and confirms new-patient appointments in the conversation, so the schedule fills even when the office is dark.
Related pages.
Stop losing new patients to voicemail.
Portico answers every dental call, books the appointment, and keeps your chairs full — 24/7.