Never miss a tenant or
prospect call again.
Vacancies and burst pipes do not wait for office hours. Portico answers every property management call 24/7 — capturing leasing leads, logging maintenance requests, and triaging emergencies — so your team stops chasing voicemails and starts filling units.
Your phone is your leasing funnel and your maintenance line.
For a property manager, a missed call is a missed lease or an unhandled emergency. Portico makes sure neither slips through.
One receptionist for every unit, every hour.
Between leasing inquiries, tenant maintenance, vendor coordination, and after-hours emergencies, a single property management office fields more call volume than most small businesses — and much of it lands when nobody is at the desk. Portico picks up on the first ring, whether it is a Tuesday afternoon or a Saturday night, and handles the conversation the way a great on-site manager would.
- Answers 24/7 so prospects never reach a voicemail
- Triages urgent maintenance from routine requests instantly
- Captures the unit, contact, and issue on every single call
- Sends structured notes to your team and your software
Every call your office gets, answered on the first ring.
From a prospect touring your listings to a tenant with no hot water, Portico knows what to ask, what to capture, and when to escalate.
Leasing inquiries
A prospect calls about your vacant two-bedroom and Portico answers instantly — sharing rent, availability, pet policy, and square footage, then capturing their name, timeline, and contact so the unit fills faster.
Maintenance requests
Tenants report a leaking faucet or a broken dishwasher and Portico logs the unit, the issue, and the access details into a clean, structured work order your team can act on the next morning.
Emergency dispatch
A burst pipe at 2 a.m. is not a next-morning problem. Portico recognizes true emergencies — flooding, gas, no heat, no power, lockouts — and escalates to your on-call contact right away.
Rent & payment questions
Callers ask where to pay, what the late fee is, or how to set up autopay. Portico answers from your policies and points tenants to your portal, cutting the routine calls that clog your line.
Appointment booking
Showings, unit walkthroughs, and move-in inspections get scheduled directly into your calendar during the call — with confirmations and reminders sent automatically so nobody no-shows.
Bilingual support
Portico speaks English and Spanish and switches mid-conversation, so every tenant and prospect gets a clear answer in the language they are most comfortable with.
The two calls that decide your week, handled automatically.
Filling vacancies and controlling maintenance are where property management is won or lost. Portico runs both flows end to end.
Turn every leasing call into a scheduled showing.
When a prospect calls about an available unit, speed is everything — the first manager to get them in the door usually wins the lease. Portico answers, qualifies the prospect against your criteria, then books the showing directly into your calendar during the call, checking real availability so you never double-book a unit or a leasing agent.
- Confirms unit availability and rent before booking
- Schedules against live calendar availability, no phone tag
- Sends confirmations and reminders to cut no-shows
- Captures move-in timeline, budget, and pet details for follow-up
A structured work order for routine issues — an alert for the ones that can't wait.
Portico listens to what the tenant describes, records the unit, the problem, and access instructions, and creates a clean maintenance record your team can assign in the morning. And when the call is an actual emergency — flooding, gas, no heat, a lockout — it recognizes the difference and escalates to your on-call contact immediately, following the priority rules you set.
- Every request logged with unit, issue, and access notes
- True emergencies detected and escalated in real time
- Priority rules you define, applied to every caller
- Work orders pushed into your property management software
Unit 12 — reported flooding. Priority escalation.
Every missed call is a vacant unit
staying vacant.
A prospect who reaches voicemail calls the next listing. A tenant who can't reach you leaves a bad review. Put Portico on the line and capture both, day and night.
Connected to the software your properties run on.
Portico updates the tools your team already lives in, so every call turns into a record — not a sticky note that gets lost.
Property management & scheduling
Portico logs work orders and pushes new prospect and tenant details straight into AppFolio, so your records stay current without manual entry.
Leasing leads, maintenance tickets, and call notes sync to Buildium automatically after every conversation, keeping your team in one system of record.
New inquiries and service requests flow into DoorLoop with the unit, contact, and issue attached — ready for your managers to assign and track.
Portico captures and routes calls, then updates Yardi with tenant requests and lead activity so nothing gets lost between the phone and your database.
Showings and inspections are booked against real availability in Google Calendar during the call, with reminders sent to reduce no-shows.
What could unanswered calls be costing your business?
A simple interactive calculator gives you a reason to quantify the problem before you compare features or pricing.
Estimate the opportunity at risk
The estimated revenue represented by calls that currently go unanswered.
Property management questions, answered.
Yes. Portico answers around the clock — nights, weekends, and holidays. When a caller reports a genuine emergency like flooding, a gas smell, no heat, or a lockout, it follows your escalation rules and reaches your on-call contact immediately instead of leaving it in voicemail until morning.
Go deeper
See how Portico answers calls, connects to your stack, and adapts to neighboring industries.
Fill units faster.
Answer every emergency.
Start your free trial and let Portico capture leasing leads and triage maintenance around the clock — or book a demo with our team.