Win the bid.
Cover the callout.
Portico answers every call to your janitorial or facility services company 24/7 — qualifying bid requests and booking walkthroughs, logging schedule changes, and routing urgent cleanups and crew callouts to your on-call supervisor. Your office runs days; your phone runs nights.
Your work happens at night. So do your calls.
Janitorial and facility services calls arrive when nobody is at the desk — and the ones that matter most arrive at the worst possible hour.
An answer on the first ring — including at 11 p.m.
A property manager calling about a flooded restroom won't leave a voicemail; they'll call the next contractor in their list. A prospect requesting a bid at 7 a.m. goes to whoever picks up first. And a crew lead who can't get into a building needs a supervisor now, not in the morning. Portico answers instantly, every time, so urgent work gets dispatched and new business never slips to a competitor.
- Answers 24/7 — nights, weekends, and holidays, when your crews actually work
- Bid requests get qualified and booked instead of going to voicemail
- Urgent cleanups reach your on-call supervisor in minutes
- Every caller is captured with the site and account attached
Every call your office gets, handled.
From a midnight spill to a multi-site bid request, Portico knows what each caller needs and what to do next.
Urgent cleanups
Recognizes the calls that can't wait — a flooded restroom, a spill in a lobby, a biohazard, a failed inspection before a client walkthrough — and gets your on-call supervisor on the line right away.
Bid & quote requests
Qualifies new business on the first call: facility type, square footage, number of locations, cleaning frequency, and timeline — then books the site walkthrough into your calendar.
Recurring service changes
Handles the schedule churn that eats your day — added or skipped nights, holiday closures, changed access hours — and logs the change for the crew and the account manager.
Special projects
Takes details on floor stripping and waxing, carpet extraction, window washing, post-construction cleanup, and seasonal deep cleans, so estimators get a complete request instead of a callback list.
Crew & callout coverage
Answers calls from cleaners reporting a late start, a no-show, or a site access problem, and routes them to the supervisor who can fill the shift before the building notices.
Client & tenant questions
Answers the routine questions that flood your office — service windows, supply restocks, insurance and bonding, invoicing — from a knowledge base you own and update anytime.
Dispatch the urgent. Qualify the rest.
Two workflows carry most of the load for a janitorial front office — and Portico runs both automatically.
Get the emergency to a supervisor before the client escalates.
Portico listens for the language that signals real urgency — flooding, biohazard, a spill in a client-facing space, a failed inspection, a locked-out crew — and treats it accordingly. Instead of scheduling, it confirms the site and contact, runs your screening questions, and warm-transfers to the supervisor on duty with everything already summarized. Your team picks up in context and the building gets covered.
- Detects floods, spills, biohazards, and access emergencies
- Identifies the building and applies that account's escalation path
- Warm-transfers or forwards to your on-call supervisor
- Passes the site, contact, and issue summary to your team
Crew locked out — Metro Plaza, badge access down.
Qualify new contracts and book the walkthrough on the call.
For everything that isn't urgent, Portico finishes the job on the phone. It asks the questions your estimators need before quoting square footage, facility type, number of locations, frequency, and start date, then books the site walkthrough into your calendar. Recurring schedule changes, added nights, and holiday closures get logged cleanly for the account manager instead of scribbled on a sticky note.
- Qualifies bids: facility type, square footage, sites, frequency
- Books site walkthroughs into your connected calendar
- Logs added, skipped, and rescheduled service nights
- Captures special-project requests with full detail for estimating
Plugged into the tools your operation already runs on.
Portico works alongside your field service and CRM software so bids, bookings, and service changes land where your team already looks.
Books jobs and syncs caller details into Jobber, so schedulers see new walkthroughs, special projects, and service changes the moment a call ends.
Creates and updates contacts for every bid request, with the qualifying details — facility type, square footage, frequency — attached for your estimators to follow up.
Checks live availability and books site walkthroughs directly into your connected calendar during the call, with confirmations sent automatically to the prospect.
What could unanswered calls be costing your business?
A simple interactive calculator gives you a reason to quantify the problem before you compare features or pricing.
Estimate the opportunity at risk
The estimated revenue represented by calls that currently go unanswered.
See Portico answer for your accounts.
Start a free trial and hear how Portico dispatches, qualifies, and books janitorial and facility services calls — before your next after-hours callout.
Janitorial and facility questions, answered.
Yes. Portico is configured around how your operation actually takes calls, whether you run nightly office cleaning contracts, a commercial janitorial company with dozens of sites, or a broader facility services firm covering maintenance, landscaping, and porter work.
Go deeper
See how Portico answers, connects to your tools, and adapts to other operations like yours.
Never miss another
bid or callout.
Start your free trial and let Portico answer, dispatch, and book every janitorial and facility services call — 24/7, with the urgent ones in a supervisor's hands fast.